A ride sharing platform

Privacy Policy

1. Data We Collect

1.1 Information You Provide

– Name

– Surname

– Email address

– Password (hashed)

– Profile photo

– Trip details (origin, destination, price)

– Messages exchanged with other users

1.2 Automatically Collected Data

– Device and OS information

– Basic analytics (when implemented)

– IP address

– In-app behavior

– Payment confirmations (via Stripe)

– Last 4 digits of cards

We do not store full card numbers.

1.3 No GPS Tracking (Currently)

Truvo does not collect live GPS location at this stage.
Trip locations are user-entered (city-to-city).

2. Why We Use Your Data

We process your data to:
– create and manage your account

– allow Drivers and Riders to find each other

– enable messaging

– process payments via Stripe

– improve security and prevent abuse

– comply with law enforcement requests

– prepare future identity verification features (e.g., driver’s license verification)

3. Legal Bases (GDPR)

We process data based on:
– Contract performance (account use, bookings)

– Legitimate interests (safety, fraud prevention)

– Consent (analytics, optional features)

– Legal obligations (requests from authorities)

4. Data Sharing

We share data only with:
– Stripe, for payment processing

– Service providers, such as hosting partners

– Law enforcement, if legally required

We do not sell or rent your data.

5. Messages & Safety

Messages are not end-to-end encrypted so we can:
– detect misuse

– respond to safety concerns

– cooperate with law enforcement

We monitor only when required for safety or legal reasons.

6. Data Security

We use:
– HTTPS encryption

– secured servers

– hashed passwords

– restricted staff access

No system is 100% secure; users must choose strong passwords.

7. Data Retention

We store your personal data while your account is active.

When you delete your account:

– Your account access is permanently removed

– Your profile becomes anonymized

For legal, safety, and fraud-prevention purposes, we may retain certain personal data for up to 12 months after account deletion in a restricted, non-user-accessible system.

This retained data is:

– Not accessible to other users

– Not used to restore your account

– Accessed only by authorized personnel or when legally required

After the retention period expires, the data is permanently deleted.

8. Your Rights (GDPR)

You may:
– access your data

– update incorrect data

– request deletion

– restrict processing

– request a portable copy

– understand that deletion requests may be subject to lawful data retention obligations

9. Children

The Platform is not intended for those under 16.
We delete accounts/data of minors who sign up.

10. Changes to This Policy

We may update this Policy at any time.

We will notify users through email or in-app notifications.

Truvo

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